Professional movers are here for you and your home

From houses to townhouses, apartments and offices, let our team of capable moving professionals take care of your next relocation. 

As an AA Member, AA Home subscriber or AA Insurance policy holder, you can enjoy a 10% discount* on the following moving services across Auckland, Hamilton, Tauranga, Rotorua, Whakatāne, Wellington and Christchurch:

  • House and apartment moves
  • Inter-city moves
  • Office moves
  • Supply of packing materials

We aim to be the most trusted and respected moving delivery company in New Zealand, with our team of moving professionals delivering exceptional service.

Click the link below, fill in your information and our team will be in touch. 

Moving Quote

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Moving Quote

The Smart Express Difference.

    We specialise in: 

  • Furniture moving
  • Small apartments and large houses moves. 
  • 2 & 3 person equipped moving vans and moving trucks. 
  • Same day or next day deliveries. 
  • Moving vehicles ideal for 1 bedroom to 5+ bedroom moves. 
  • Fragile item experts. 
  • Balcony and multilevel home moves
  • Antique, spa pools and piano deliveries.
  • Flexibility to provide right solutions for your moving needs.
  • 7 Day Customer Support
  • Book a time that Suits you
  • Professionally Trained Movers
  • Regular Communication and Easy Payment
Moving Quote

Smart Express FAQs

In 2005, we launched Smart Express as a solution to the lack of high-quality moving and delivery services in the Auckland region. In the years since then, we have continuously filled the gaps within New Zealand’s moving and delivery industry. Now, we rank as one of New Zealand’s premier moving, delivery and logistics companies, as we serve Residential, Commercial, Office Moves, Retirement, and Warehousing sectors. 

We strive to make our services and information available and accessible to all individuals; however, here are a few of our frequently asked questions. 

How far in advance should I book my move?
We recommend booking at least 4-6 weeks ahead, especially in busy months. But don’t worry, we have plenty of teams and vehicles to accommodate last-minute moves too!

How much will it cost to move?
We charge based on the time it takes to move, from when our truck arrives to when we finish unloading. There’s also a small call-out fee, but no hidden costs.

What if I’m moving out of town? (e.g. Auckland to Mangawhai)
For long-distance moves, we charge hourly for loading and unloading, plus a set travel fee. Our team can visit and give you a fixed price for the move and any additional services like packing. 

What should I prepare for moving day?
Pack your belongings in advance, label boxes by room, and keep important items (like toiletries or essentials for the first night) handy.  Also, make sure there’s easy access for the movers. Don’t forget to care for your pets and plants!

Should I pack myself or hire movers?
Packing yourself can save money, but if you are short on time or have fragile or valuable items, our professionals can pack them safely for you. it’s especially helpful for bulky or fragile items.

When should I empty the fridge? 
We’ll load the fridge last so it comes off first, and you can plug it back in at your new home right away.

How can we make sure everything goes to the right rooms at delivery?
To make things easier, clearly label all your boxes with a marker (e.g. B1 for bedroom 1). It also helps to provide a floor plan of your new home. You can place labels on the doors (like B1 for bedroom 1) to avoid confusion. Regular communication with your moving team and building a good relationship helps ensure everything goes smoothly on delivery.

Can the moving company help with unpacking as well?
Yes, we offer unpacking services to help you settle into your new home. Our team will unpack your boxes and set up your furniture for you, just let us know!

Do I need to take care of parking or permits for parking the moving truck?
Yes, check if you need a parking permit, especially in busy areas. In residential areas, it’s usually enough to secure a space and notify your neighbours.

*Terms & Conditions
Privacy Policy

Copyright ©2025 Smart Express. All rights reserved

Terms and Conditions

  • Smart Express is the promoter of this offer.
  • You must present your AA Membership, Policy, or Subscription number when booking your move. The relevant entity will then confirm your information and may be advised if you use the promotion. 
  • This offer applies only to house and apartment moves, inter-city moves, office moves, and the supply of packing materials provided by Smart Express. It does not apply to any other costs or services that occur or are necessary for the move (e.g. storage, cleaning, decluttering or packing services). 
  • This offer does not apply to Smart Express Fixed Price Item moves, Retirement, Commercial or Warehousing services.
  • The offer is only available for customers who pay in advance or on the day the job is completed (“Cash Customers”) and is not available to account holders or non-Cash Customers. 
  • The offer is only available for house, apartment, inter-city, and office moves between, or departing from, the following cities: 
    • Auckland
    • Hamilton
    • Tauranga
    • Rotorua
    • Whakatāne
    • Wellington
    • Christchurch
  • This offer cannot be used in conjunction with other promotions or discounts.
  • Smart Express reserves the right to alter, modify or update these terms and conditions at any time.
  • In using the offer, your personal information will be collected and held by Smart Express at 331 Neilson Street, Penrose, Auckland, in accordance with our privacy statement and you agree to be contacted by Smart Express for promotional purposes. You are entitled to access the personal information that Smart Express holds about you, and to request changes if incorrect.
  • You can read more about our privacy statement at smartexpress.co.nz/privacy-policy which covers all Smart Express products and services, and all our interactions with you, sets out the purposes for which Smart Express will collect personal information, how the information may be used or disclosed, your rights in relation to your information, and our legal obligations.

Smart Express Privacy Policy

Introduction Smart Express Limited (we, us, our) complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person). This policy sets out how we will collect, use, disclose and protect your personal information. This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see https://www.privacy.org.nz/ Important Information We wish to inform you that after you have provided your information (e.g. your name and email address) for an enquiry or booking, we would need to communicate with you under the below website user data guidelines:
  • We will need to record your information so that we can contact you.
  • We may send you emails to follow up on your enquiry.
  • With your consent, we may send you emails about our upcoming services and promotions.
You can request to be removed from all communications and view this company policy at any time. Any promotional communications will always contain an unsubscribe link. Email usage for marketing and promotional purposes Smart Express will offer all contacts the opportunity to opt in to receive regular newsletters from Smart Express. These newsletters promote our services, giveaways and provide general business updates. We give people the right to opt-in consensually via an opt-in tick box. If you receive our newsletter and wish to longer receive them, you can opt-out at any time via the opt-out link published on all newsletters. Read how we collect your personal information We collect personal information about you from:
  • you, when you provide personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products.
  • Third parties where you have authorised this or the information is publicly available.
  • If possible, we will collect personal information from you directly.
How we use your personal information We will use your personal information:
  • to provide services and products to you.
  • to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose).
  • to improve the services and products that we provide to you.
  • to undertake credit checks of you (if necessary).
  • to bill you and to collect money that you owe us, including authorising and processing credit card transactions.
  • to respond to communications from you, including a complaint.
  • to conduct research and statistical analysis (on an anonymised basis).
  • to protect and/or enforce our legal rights and interests, including defending any claim.
  • for any other purpose authorised by you or the New Zealand Privacy Act 2020.
Disclosing your personal information We may disclose your personal information to:
  • any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products.
  • a credit reference agency for the purpose of credit checking you.
  • other third parties (for anonymised statistical information).
  • a person who can require us to supply your personal information (e.g. a regulatory authority).
  • any other person authorised by the Act or another law (e.g. a law enforcement agency)
  • any other person authorised by you.
Protecting your personal information We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or another misuse. Accessing and correcting your personal information. Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates. If you want to exercise either of the above rights, contact us. Your email message should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting). Internet use While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk. If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information. Cookies We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) to monitor your use of the website. You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website. Visit: https://policies.google.com/technologies/cookies?hl=en-US Changes to this policy We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy. This policy was last updated on 08/04/2022 Contacting us If you have any questions about this privacy policy, our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us at info@smartexpress.co.nz.

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