Customer Service Representative

• Job listing date: 30 June 2022
• Applications close: 31 July 2022
• Start date: August 2022
• Full-time: Mid level
• Location: Penrose, Auckland
• 51-100 employees: Moving Company

About the Company & Culture:

Smart Express is Auckland’s Number 1 furniture moving and delivery company  as rated by Trademe with a fleet of over 35 vehicles and expanding operations in both Hamilton and Tauranga.  Our focus is providing the highest standards of service to our customers offering delivery and transport solutions to our commercial, retail and residential customers.  Our Google review profile is the envy of  every other transport and logistics company. In August 2020, we were crowned “Best of the Best” for Excellence in Customer Service Delivery in the Auckland Westpac Business Awards. We take pride in what we do.

About the Customer Service Representative role:

Customer Service Job Smart Express Auckland – Do you have brilliant ideas but no one listens? We promise we will listen. We know we are great BUT we do not doubt that with fresh eyes and your life experience, we could be even better and we want you to be a part of it. We need someone who is truly passionate about their customers. Some of our commercial customers have been with us since the beginning. We are an important part of their business and as such, we enjoy dealing with them and continually doing better. 

Your primary role is to respond to our commercial customers who are requesting our delivery services. Book them into our system and confirm the details with the end customer who will be receiving the delivery. 

You will also have a close relationship with our dispatch team and drivers out in the field.  You would be part of a highly successful hard-working professional team of 4, who pride themselves on providing excellent customer satisfaction to all customers. 

To be successful in this role you will bring a positive can-do personality, and be passionate about achieving consistent excellence with an ability to build strong relationships across a wide range of multiple departments and our customers.

What you will offer Smart Express:

You will bring great communication skills with a calm, clear telephone manner, and the ability to handle any pressure situation with ease and never get flustered. You will have a high level of written communication skills that will always be accurate and helpful.

To succeed you will have the kind of personality that likes to help others and takes pride in providing fantastic customer service with exceptional interpersonal skills. You will have a passion to be the best in the business. Flexibility will be a key to your success with a thirst to learn new skills and take on new opportunities. Be organised and have excellent time management skills.

Strong computer literacy is valuable, with excellent attention to detail a must. But full training will be provided on our specific systems and processes. The ability to be able to quickly learn new software is important, as these will change to ensure we stay at the front of the industry.

What Smart Express can offer you:

A competitive salary in a challenging fast-paced fun environment, where you are part of a team that enjoys meeting targets and supporting each other. Free parking is available on-site. 

This is an office-based position with office hours between 8am – 6pm Monday to Friday. Start and finish times are flexible and are rostered amongst the team to ensure coverage during our office hours. 

If working in a supportive, friendly office environment full of wonderful personalities and different cultures, where you can make a real difference with hard work and passion sounds like something you are interested in, then this could be the job for you.

Smart Express Perks

• Monthly celebrations of birthdays and anniversaries
• FREE on-site parking
• Ongoing personal development
• Sick of the corporate world where you feel unappreciated and feel like you are just a number? Want to get some of that elusive work-life balance that everyone talks about?
• Be part of a company that, even in this tight economy, is experiencing growth and can offer you long-term security.  
• A close-knit, fun, respectful team that even the directors love to be a part of.

We currently have 2, full-time positions to fill:

Job 1. Customer Service Rep working Monday to Friday 
Job 2. Customer Service Rep working Tuesday to Saturday

Please apply with your CV, cover letter and which of the 2 positions you are interested in. Number 1 or 2. 

Applications will close on Friday 17th July. However, don’t delay in applying as we will fill the position as soon as the perfect candidate is identified.