Moving company Smart Express is a winner of the Westpac Auckland Business Awards 2019. It claimed the top prize for excellence in customer service after being a finalist for four years running in the Auckland Central category. Smart Express started in 2005 with a one-man van and two-man truck for private and commercial moving and delivery. It now has a team of around 18 providing a range of pickup and delivery services.
Co-owner and director Susan Spelman is “thrilled” with the win.
“Winning this award is a really exciting and rewarding achievement for our business and our teams,” she says.
“This award is recognition for the hard work we have invested in our business from the start and where it’s taken us today.
“It’s an endorsement of the standards we set for ourselves and our teams to achieve through hard work and dedication.”
The company mantra, ‘you are only as good as your last job’, helps put a strong focus on customer service, she says.
“We regularly seek feedback by asking our customers every day, ‘how did we do?’ We get some great feedback every day and we also get an insight to how we can constantly improve our service.
“We are confident that this relentless focus of achieving great customer outcomes was recognised by the award judges, along with the passion and absolute dedication from our teams.
“The award process really makes you look at how you run your business and what your vision and strategy is, and how all your processes link to create value and make your business work efficiently and effectively,” Spelman says.
The awards are presented in partnership with Auckland Tourism, Events and Economic Development (ATEED) and the Auckland Business Chamber.
Auckland Business Chamber chief executive Michael Barnett says the awards “bring together businesses to showcase their talent, their strategic thinking, marketing and customer services”.
“Our winners and finalists are today’s employers and tomorrows wealth providers. They deserve to be recognised and celebrated,” Barnett says.
ATEED chief executive Nick Hill says small and medium-sized businesses are essential in helping to create “quality jobs for all Aucklanders”.
“In central Auckland, there are nearly 65,000 businesses, of which nearly 99% are SME. As Auckland prepares for the future, it’s an exciting time for the region.
“Professional, scientific and technical services businesses continue to thrive as the region’s largest employer, and construction is booming in central Auckland, up 52% over the last 10 years,” Hill says.