Moving your retail business or commercial office space is a big job. Choosing the right moving company can be the difference between a smooth transition or a stressful experience. Asking the right questions from the start helps you find a professional team that understands your needs and protects your valuable equipment and furniture.
Here are Top 10 questions you should ask before hiring a commercial moving company.
1.Are you licensed and insured?
Ensuring the moving company is properly licensed and insured protects your business in case of accidents, damages, or unexpected events during the move. At Smart Express, we prioritize safety and accountability for every project.
2.Do you have experience with commercial moves?
Commercial relocations come with unique challenges. Choosing a team experienced in office moves, retail setups, or large-scale commercial projects can save time and prevent costly mistakes. With 20+ years of experience and 2,000+ five-star Google reviews, reflects Smart Express commitment to professionalism and customer satisfaction. We have a proven track record handling a wide range of commercial relocations. Check out our case study on Specialised Delivery: Transporting Super Yacht Parts to see how we manage complex, high-value projects with precision and care.
3. What specialised services do you offer?
Beyond standard moving, it’s important to know whether a moving company can handle your specific requirements. When speaking with a commercial moving company, ask about the range of services they provide to ensure they can meet your needs. Typical Professional commercial moving services may include:
- Commercial furniture deliveries
- Kitchen cabinetry relocation
- Construction and property project moves
- Events and entertainment logistics
- Bespoke project work
- Furniture manufacturing and installation
By confirming these capabilities upfront, you can ensure your move or project is handled efficiently and professionally.
4. Can you provide references or testimonials?
Hearing from other businesses that have worked with the company gives insight into their reliability and professionalism. Smart Express’s regular customers often come through referrals and word of mouth, as well as from our 2,000+ five-star Google reviews, reflecting the trust and satisfaction of our clients.
5. How do you handle sensitive or high-value items?
Items like electronics, custom cabinetry, or specialized furniture need extra care. Smart Express uses professional handling techniques to protect high-value assets in furniture deliveries or any other projects.
6. What is your pricing structure?
It’s important to know the total cost upfront, including any potential hidden charges. Ask the Commercial Moving Company for a detailed breakdown to ensure transparent pricing for all services, from construction and property projects to furniture manufacturing and event logistics
7.Do you provide a written contract or estimate?
A formal contract quote ensures expectations are clear. Smart Express provides detailed estimates and agreements for all commercial services, including kitchen cabinetry, installations, commercial relocations and bespoke project work.
8. What is your timeline for the project or move?
Timely execution is crucial for business operations. It’s important to ask any commercial movers or logistics company about their expected timeline, their team capabilities, and how they handle delays, and the measures they take to minimize downtime for your business. We coordinate closely with clients to ensure schedules are met efficiently.
9.Do you offer storage solutions if needed?
Temporary or long-term storage is often needed during large projects. Smart Express offers secure warehouse storage in Auckland, and local options in other centres, allowing you to rent space based on your requirements. We handle everything from collection to delivery and organised storage, so you don’t have to worry about a thing.
10.What makes your team stand out from other movers or service providers?
When hiring a professional moving company, it’s important to ask how their team differs from others. Look for expertise, reliability, and versatility. A strong team should be able to handle everything from bulk furniture deliveries, construction projects, to commercial relocations and bespoke work or even downsize, or declutter services. We proudly partner with SortMyHouse is an organisation and decluttering service for home or office to help our clients make every move more efficient, organised, and stress-free.
With professionalism, care, and attention to detail, we make sure every project runs smoothly from start to finish.
Thinking about your next commercial move? Contact Smart Express Moving & Delivery today for expert service you can trust.
