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Online Claims Application Form

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Please read the claims submission process below and read our terms and conditions provided here before completing the claims application form.

For private customers you need to let us know about your claim within 5 days of the moving/delivery date.

For commercial claims, you need to let us know your intent to claim within 7 days of delivery for damaged deliveries endorsed at time of delivery, 48 hours for any concealed damage, and 14 days of dispatch for any lost items. If you do not contact us within these timeframes we will be unable to proceed with your claim.

To lodge your claim application, please complete the form below and click on ‘Submit’. To make a claim you must be the Freight Payer of the delivery or move.

When you have submitted your claim form, an email response will be sent to you acknowledging receipt of your claim.

Once the verification process is finished, our claims department will contact you to discuss the investigation process. If any further information is required to support the claim, this will be requested by the claims department.

To help us respond quickly to your claim, please ensure that all sections of the form are completed in full, including your details in the declaration at the bottom. Details required include supporting documentation such as:

Proof of Purchase
Supporting Photos or Videos
Proof of cost of repair or replacement value

You can provide all supporting documentation online (jpeg, png, pdf format). Simply use the ‘Drop files here or SELECT FILES’ function to attach your documentation. Please note all supporting documentation must be supplied within 30 days of dispatch of your freight to avoid your claim being declined as Out of Time.

"*" indicates required fields

This field is for validation purposes and should be left unchanged.
DD slash MM slash YYYY
DD slash MM slash YYYY
Nature of Claim*

Was the loss or damage item reported at the time of delivery?*
Where is the damage freight held at?*
Did you or any other person witness the damage at the time of delivery?*
Did you have transit insurance cover coordinated through us?*
Did you have transit insurance cover through your own insurer?*
Upload any supporting documentation.
Drop files here or
Max. file size: 10 MB.
    I declare to the best of my knowledge, that the details given on this form are true and correct.
    DD slash MM slash YYYY
    These will be needed to complete the process of your claim application.
    Application Checklist*

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