After working for DHL for over 20 years, Susan decided that her knowledge and expertise could be utilised starting her own business. Susan loves creating a happy environment for the team and building relationships with both her team and customers.
Devan has worked over 20 years in the NZ Courier and Freight Industry in a broad range of management roles. Devan’s role at CourierPost and Roadstar Transport had him working with many of NZ’s leading companies designing and managing supply-chain solutions.
Nick has been a part of the Smart Express team since 2008 after working alongside Devan for many years as a Regional Sales Manager at CourierPost. Nick saw Smart Express as an opportunity to help provide a reliable and unique delivery service company.
Mark joined us following an extensive career in media sales. He is delighted to have joined the awesome team here at Smart Express and is proud to be part of a company that strives for genuine customer excellence and fast growth.
Andrew works closely with the directors and looks after the financial, commercial and legal affairs of the fast growing Smart Express business. He is a Chartered Accountant with over 30 years’ experience across a range of substantial corporate enterprises in New Zealand and the UK.
David joined the team after we joined forces with Tiger Transport in February 2019. David brings a wealth of knowledge from the house removal industry which helps improve the quality of our service for our customers.
Our newest member of the Smart Express team is Sarskia. She has been in the Transport and Freight industry for 25 year across various roles. She has come on board as our Operations Manager to further enhance our ‘in the field’ quality. Sarskia is also Mum to her 6 year old daughter.
Wayne joined us November 2019 as the regional manager based in Tauranga. He has responsibility for the Tauranga/BOP operations across both sales and operations. Wayne is one of many South Africans to move to the beauty and relative safety of NZ a little under 3 years ago. Given he lives in beautiful Papamoa you can’t really blame him.
Dave helped launch the Tauranga branch back in 2018 when Smart Express first expanded into Tauranga. After a short time away, he has come back on board to help service our growing customer base in Hamilton.
Dan's job making the moving and delivery process efficient for our customers. This will ensure customers are in the loop every step of the way. Ensuring each delivery is allocated sufficient time is Dan’s forte.
Lana is responsible for all of the Auckland and Tauranga customer logistics of the Smart Express operation. She is also our Smart Express Team Leader. There is nothing Lana cannot do and does not know about Smart Express. She does however need her daily fix of coffee. A day without coffee is something she can't do. Lana is a knowledge machine and makes her incredibly valuable to our company.
Zoya joined the Smart Express team in October 2019 and has been a valuable asset ever since she joined the Smart Express family. She is the team leader across the inbound sales and customer service teams. Responsibilities extend to customer resolution management drawing of her great customer service skills. Zoya is well known around the office for her sweet tooth.
Kyle has bucket loads of experience in the transport removal industry. Over the last 15 years he’s done just about every role possible, including being an Owner Driver. As Senior Sales Consultant with Smart Express his primary roles is providing expert advice, consultancy and quoting services for customers wanting a full pack and move service.
Grace is one of our Dispatch experts. She allocates the residential customer moves and deliveries to the drivers. Based on their location on the map, as all of our vehicles are GPS tracked. We know where your move or delivery is at all times.
AJ’s role in the team is to support our commercial customers and our owner drivers. She is also a great multi-tasker and works with all sectors of the Smart Express team when they need a hand. If you have a problem, she will try her best to find you a solution. Her focus on providing excellent customer service along with her friendly attitude makes AJ the perfect fit for Smart Express.
Sara became a part of our Auckland team in February 2019 after we joined forces with Tiger Transport. Sara now works with our dispatch team and is enjoying being a part of our Smart Express family.
James has recently come on board as part of the Customer service team. He has worked in freight forwarding for the past 5 years before joining the Smart Express family. He comes from a logistics background with a lot of knowledge about the industry. When he isn’t working, you’ll find him playing the guitar and organising music shows.
Stuart brings a wealth of knowledge and information from previous roles across many industries. Stuart works within our private sales team, making sure every job is done well from booking with us through to your moving day. He also makes sure all our customers are satisfied with their experience with Smart Express.
Lorraine became a part of our Smart Express team in February 2019 after we joined forces with Tiger Transport. Lorraine loves engaging with our customers over the phone and helping them find the best solution for their move.
Shelly has an excellent eye for detail which is a great skill to have in our finance team. Shelly’s accounting skills and her calm personality make her a perfect fit to our team in Auckland.
Karen joined to help with our Finance team. Karen started off as a primary school teacher but her passion for travel led her to go around the world travelling. Karen also has a passion for sport, where she volunteers her time to many international sporting events like the Rugby World Cup and ASB Tennis Classic.
Osh joined Smart Express at the end of 2019 and has fitted in well with our team. He works in dispatch and deals with driver queries and commercial operations. Osh hails from Sri Lanka. When he isn't working in the office you will find him in the gym. He makes the rest of the office sloths feel a little inadequate. He is a great team player too.
Annie has recently joined our ever growing Tauranga team in July 2020. She works in customer care as well as administrative support across all areas including private sales, commercial customers and related dispatch operations. Originally from South Africa, Annie enjoys spending time outside of work with her husband and two kids.
Olivia is currently studying Commerce at University, majoring in Marketing and International Business. Olivia works part-time for us helping out with marketing tasks and functions. When she isn’t studying or working, you’ll find her baking some delicious treats and cakes for any office celebration.
Mateen is a second year Auckland University student studying a Bachelor of Science and Majoring in Physiology. Mateen works part time for us and loves playing grass hockey, watching sports and helping his robotics team that he represented at his school which he thoroughly enjoyed.
Jono is studying at Auckland University while working part time for the Smart Express Team he works in both dispatch and sales support. He likes to play the guitar and loves his football. His favourite EPL club is Everton. Naturally this jars with the two Liverpool supporters in the office.
Dean is our newest member for the dispatch team. He looks after the drivers and makes sure their deliveries go smoothly as possible. Dean is a keen Traveller, having visited over 35 countries. As a side project he helps the less fortunate in the Philippines. Last year he provided a remote school in the mountains with running water and supplies.
