Meet the Smart Express Movers Office Team

After working for DHL for over 20 years, Susan decided that her knowledge and expertise could be utilised starting her own business. Susan loves creating a happy environment for the team and building relationships with both her team and customers.

Devan has worked over 20 years in the NZ Courier and Freight Industry in a broad range of management roles. Devan’s role at CourierPost and Roadstar Transport had him working with many of NZ’s leading companies designing and managing supply-chain solutions.

Hayley joined the Smart Express team in November 2021. Hayley has an extensive background in the transport industry after working for Toll and other transport/logistics companies. Her appointment reflects another significant growth step for our constantly growing company.

Mark joined us in 2019 following an extensive career in media sales and operations management. He has a unique blend of Sales, Project Management and analytical skills which he uses to help drive sales and ensure the business runs efficiently.

Andrew works closely with the directors and looks after the financial, commercial and legal affairs of the fast growing Smart Express business. He is a Chartered Accountant with over 30 years’ experience across a range of substantial corporate enterprises in New Zealand and the UK.

Nick has been a part of the Smart Express team since 2008 after working alongside Devan for many years at CourierPost. Nick has held a number of key roles in his time and is currently responsible for the Dispatch and Operational functions of our ever growing number of teams in the field. Nick is the longest serving and most experienced team member.

David joined the Smart Express team in February 2019. David brings a wealth of knowledge from the house removal industry which helps improve the quality of our service for our customers. He is responsible for training our field teams as well as our primary MPI ‘Approved Person’ for container management.

Zoya joined the Smart Express team in October 2019. Initially Zoya led the Customer Services team. However, in January 2022 her role changed to focus on Customer Experience and staff training. To ensure we are delivering a 5 star service every time. Responsibilities extend to customer resolution management to her great customer service and process skills.

Ian joined the Smart Express team in January 2022. Ian is responsible for managing the Commercial Customer Services team and overseeing the day to day management of our commercial customers. Ian gained 14 years experience in his last role as a team leader and working with local businesses in Auckland.

Wayne joined the Smart Express Tauranga team in 2019. He is responsible for the Bay of Plenty and Waikato regions managing commercial and residential sales along with day to day operations. Wayne hails from South Africa, another one of our team that has fallen in love with NZ and now calls it home.

Dave helped launch the Smart Express Tauranga branch in 2018 when we first expanded into Tauranga. After a short time away, he has come back on board to help service our growing customer base in Tauranga.

Allen joined the Smart Express Hamilton team in 2021. Allen is responsible for sales and working with local retailers throughout the Waikato region. He has a great operational background and a strong customer focus . He lives and breathes Waikato. A local lad who lives in Ngaruawahia.

Kyle joined the Smart Express team in February 2019 bringing with him bucket loads of experience in the transport and removals industry. With 15+ years experience, he has extensive knowledge helping customers move homes. He leads the residential sales team and also acts as Project Manager on larger commercial jobs.

Chirag joined the Smart Express commercial sales team in 2021. With an extensive background in sales, retail and freight, Chirag has fit right into this role. While his focus is on new accounts he also has a portfolio of regular customers. He is a great team player and happily backs up other areas when needed.

Dan’s job makes the moving and delivery process efficient for our customers and for our drivers. Dan is another core team member who has operated within the business in various roles and has a real feel for how things tick. Whether he is quoting house moves or dealing with his commercial customers, you know they are getting good advice and great service from ‘Dan the Man’.

Lana joined the Smart Express team in 2015. Lana is responsible for support and operational functions across key commercial accounts. Additionally, she has responsibilities for system support across our transport management systems and telephone platform. Lana is a knowledge machine which makes her incredibly valuable to our company.

Sara joined in February 2019 when we joined forces with Tiger Transport. After working in our customer service team, she moved into the Dispatch Team where she plays a key role looking after the drivers by making sure their day runs smoothly out in the field. She has a great attention to detail and a drive for getting things done.

Osh joined Smart Express at the end of 2019. He works in dispatch ensuring our driver runs to schedule as well as helping with any driver queries. Osh hails from Sri Lanka but absolutely loves exploring NZ with his wife. When he isn’t working in the office you will find him in the gym. He is an awesome team player.

AJ’s role in the team is to support our commercial customers. She is also a great multi tasker and works with all sectors of the Smart Express team when they need a hand. If you have a problem, she will try her best to find you a solution.

Shelly joined the Smart Express team in 2017. She is in charge of all the accounts payable and accounting tasks working in the finance team. Shelly has an excellent eye for detail which is a great skill to have in our finance team. Shelly’s accounting skills and her calm personality make her a perfect fit to our team in Auckland. Shelly has recently completed her CPA accreditation.

Donna joined Smart Express in 2021. With a background in transport she has fit right in with the team. Donna works for us part time in the accounts team looking after our accounts receivable ledger.

Olivia joined the company in 2018 working part time while studying. She has since completed her degree in International Business & Marketing and now focuses on marketing and sales support tasks full time. When she isn’t working, you’ll find her baking some delicious treats for every office birthday celebration or milestone.

Grace has been part of the Smart Express family since November 2017. She has held a number of roles. She is currently a member of the Residential Sales Team focussing on Packing and Cleaning services as well as being our specialist for the growing retirement sector specifically helping people move into retirement homes.

Nawa joined Smart Express in 2020 to help look after our commercial sales clients. Her bubbly personality is contagious in the workplace and you never see her without a smile on her face. Her husband Osh, also works in the business.

Sherin joined the Smart Express team in December 2021. His previous experience has meant he has settled well into the Customer service team and is making a great contribution to the team and to our customer service levels.

Dee joined Smart Express in 2021 to help focus on health & safety in the business and also liaising with our teams out on the road. Her previous experience at Courier Post has sparked her interest in this important aspect of the business. Her role extends to a range of administrative support tasks across the business.

Annie joined our Tauranga team in July 2020. She works in customer sales as well as administrative support across all areas including private sales, commercial customers and related dispatch operations for our Tauranga and Hamilton operations. Originally from South Africa, Annie enjoys spending time outside of work with her husband and two kids.

Rick joined the Smart Express team in 2021 working with our private and non – accounts customers. With his retail sales and tech background he has fit right into his role. His calm manner is well received by house moving customers at what is a pressure time for many.

Cameron joined Smart Express in 2021. Cameron comes from a background in aviation logistics, previously working for Singapore Airlines (cargo operations). Cameron’s role at Smart Express is managing the daily operations in our warehouse with a focus on providing an efficient service with Health & Safety at the forefront of all of that we do.

Pesa is our newest team member at Smart Express. He brings in over 10 years worth of warehousing experience. He is a great team player and loves playing / watching rugby outside of work.

Louise joined the Smart Express team in 2020. Louise has become a core and valued member of our private sales team. With a wealth of knowledge from her previous sales roles. Louise has been a great asset to the team and the customers love her.

Jono is studying at Auckland University while working part time for the Smart Express Team where he works across sales and operational support. He likes to play the guitar and loves his football. His favourite EPL club is Everton, which naturally jars with the two Liverpool supporters in the office!

Kathen has immersed himself in his role at Smart Express. He is currently working part time while he studies at university. He has quickly become a great asset to the commercial and dispatch team and we are lucky to have him on board.

Mateen is a Unitec student in his final stages of Medical imaging. Mateen has worked part-time for over 3 years and has learned all aspects of the business. He is a valuable member of the weekend team ensuring we provide great service to our customers 7 days a week.

We are a company that is continually growing and developing so there are always new opportunities and challenges. Work with a great team of professionals in a modern office environment. We are located in Penrose central Auckland with easy motorway access from all directions.

We are a company that is continually growing and developing so there are always new opportunities and challenges. Work with a great team of professionals in a modern office environment. We are located in Penrose central Auckland with easy motorway access from all directions.