This award is recognition for the hard work we have invested in our business from the start. And where it’s taken us today. It’s also an endorsement of the standards we set for ourselves and our teams to achieve through a combination of hard work and dedication.
Winning this Westpac award is a really exciting and rewarding achievement for our business and our teams.
Since we formed the company in 2005, we have always tried to put the customer at the forefront of our thinking. By this, we mean the actions we take in the field and in the office ensuring the customer is at the centre of all we do.
It makes us proud of what we have achieved, how we’ve grown, both in company size and as individuals. This is how we deliver our values with passion and enthusiasm every day.
We live by a saying that ‘you are only as good as your last job’. This mantra has served us well ensuring that we deliver the same high level of service each and every day, and on each and every job. Achieving this award is a real milestone for us.
Smart Express has been a finalist in the Westpac -Auckland Chamber Business Awards for 4 years, running across Customer Services, Marketing and Community Service categories.
Naturally, we were stoked to be judged the winner of the coveted EXCELLENCE IN CUSTOMER SERVICE DELIVERY award.
The competition in our category was strong with some exceptional companies doing some amazing things. That’s the reason why our achievement is more special.
Great feedback from our customers.
We regularly seek feedback from our customers by asking our customers every day…” how did we do?”. We get great feedback every day and insights into how we can improve our service.
We are confident this relentless focus of achieving great customer outcomes was recognised by the award judges.
The award process really makes you look closely at how you run your business and what your vision is. Also, how all your processes link to create value, making your business work efficiently and effectively.
Excellence in Customer Service is always challenging in the service industry especially in the transport delivery sector. There are so many factors that can influence the delivery.
It also shows that we are delivering great customer service, which is a testament to the dedication of our teams, both in the office and in the field.
How do we feel about winning a Westpac Award in a short sentence? We are immensely proud and thankful for our team’s dedication.
THE WESTPAC AUCKLAND BUSINESS AWARDS 2019 CATEGORIES WERE:
- Excellence in Innovation
- Excellence in International Trade
- Excellence in Customer Service Delivery
- Best Emerging Business
- Excellence in Marketing
- Employer of the Year
- Excellence in Strategy & Planning
The Westpac Supreme Business Award Winner is chosen from the winners of the above categories.
Check out all the Westpac Awards Nominations event photos here…
Contact Smart Express for any large item delivery Auckland Wide!
To speak to our customer service team call us on 09-22 22 555 – 7 Days 7 am to 7 pm.