Co-Founder / Retirement Moving Specialist

Susan is a senior leader at Smart Express Moving & Delivery, bringing over 20 years of logistics and leadership experience, including a high-level career at DHL and her current role as Company Director. Her deep knowledge of transport, operations, and customer service excellence is now focused on one of New Zealand’s most specialised areas: retirement moving services.

As a trusted retirement moving specialist in New Zealand, Susan leads Smart Express’s dedicated team for retirement village relocations, downsizing moves, and aged care transitions. She understands the emotional and logistical complexities that come with moving later in life, and ensures that every step — from planning and packing to transport and setup — is handled with empathy, care, and absolute professionalism.

Susan is deeply involved in Auckland’s business community through the Auckland Chamber of Commerce, where she actively supports initiatives that strengthen business and community connections.

Under Susan’s leadership, Smart Express has become a go-to provider for retirement movers in Auckland and across New Zealand, known for personalised service and reliability. Her combination of corporate logistics strength and heartfelt customer focus makes her a driving force in delivering outstanding experiences for New Zealand retirees and their families.